Fulfillment Sprints Important Information - Please Read!
1 day ago
– Tue, Mar 18, 2025 at 07:47:44 AM
Hello Backers!
Addresses have been officially locked and we're preparing to send the fulfillment data to the fulfillment centres.
At this time all warehouses have the core items to fulfill (books and box sets), but we're still waiting on delivery of some items (for example Uk/EU is still waiting on dice to arrive).
Below is how we'll start fulfilling the Floral Dragons campaign!
How will fulfillment work - Waves!
To simplify fulfillment sprints on large projects like this (Over 10,000 packages!) We divide the project into smaller manageable chunks for the fulfillment centres.
For Floral Dragons, the easiest orders to fulfill are Wave 1: Book only, and Wave 2: Box (including free puzzle) set only. What this means is if you only got a book or box set, you would be in those waves. If you got a pin, bookplate, dice, you would be in Wave 3.
Below are estimates of when these sprints should begin, based on information provided to us by the warehouses. This information is subject to change based on warehouse availability and delivery of outstanding items.
Please note, if you completed your survey after March 15th, your order will be processed after Wave 3.
The Waves
- Wave 1 - Books Only
- Wave 2 - Books & Box Sets Only (includes free puzzle)
- Wave 3 - All orders not containing miniatures
- Wave 4 - All orders containing miniatures - Early to Mid July
*Canada
Canadian orders are being built by PackYak, then collectively freighted over to Canada and then shipped from a hub. This means there will be 2 waves for Canadians. As not all the accessories have landed, we will need to wait for them to arrive to complete the sprint.
*Minis
As mentioned in the January update, the current estimate from manufacturing is that the minis will be ready for pick up late April. Freight can take up to 1-3 months, and as such, wave 4 starting estimate is slated for July
Will I get Tracking?
Yes, once your order is sent to shipment hub they will assign it a tracking number. It may take up to 7 business days to see movement.
If you have questions you can contact us at [email protected].
Cheers,
The Hit Point Press Team
March Update: Final Order Checks + Humblewood 2 is Launching Soon!
14 days ago
– Thu, Mar 06, 2025 at 07:06:58 AM
Big things are happening!
We are currently talking with all of our different distribution centres to coordinate the start of fulfillment. In our next update we will release our fulfillment plan, which details what shipments will be sent out over the coming months.
What we need from you!
In the meantime, we ask that everyone check that their orders and addresses are correct in Backerkit (SIGN IN). We have unlocked everyone's orders so they have a last chance to fix any address issues.
If there are any inconsistencies with your order or missing items in Backerkit, you have 48 hours to resolve before we start sending the data to the fulfillment centres.
If you are unable to fix the issue, please contact support at [email protected] and include "Floral Dragons" in the subject line so we can resolve this for you!
After we send the orders to the fulfillment centres we are unable to make changes, and reshipments will require additional shipping to resolve.
The sequel to the award-winning Humblewood is coming to Kickstarter April 8th!
Venture beyond the woods and out into the vast continent of Wesden in this brand-new setting guide & globe-trotting adventure with NEW playable races, classes and more!
Cheers,
The Hit Point Press Team
January 2025: Project Status + Digital Updates
about 2 months ago
– Mon, Jan 20, 2025 at 07:43:33 AM
Hi Backers,
Happy 2025! We hope your new year is going well so far and you're all excited for the release of Floral Dragons!
Current Project Status
Right now the only items that are not loaded onto freight or in warehouses are dice and miniatures, which are always the longest to produce. Dice are set to start freight before the end of the month, unfortunately miniatures have had some delays.
Mini Manufacturing Delays
Despite being given approvals last year, the manufacturer failed to start production on time. This has set back the timeline for delivering miniatures farther back than we had hoped.
At the moment miniatures are estimated to arrive early June, rather than May. We are currently exploring options for faster freight once production finishes in order to expedite.
To ensure everyone gets their pledges as soon as possible, orders without miniatures will be sent out first, as planned, beginning early-March.
We apologize for the delay, we want to remain honest and open with all of our backers on the status of our projects and their orders.
Digital Rewards & STL Update
In the meantime we've continued work on the remaining digital stretch goals. Right now Floral Dragon Subclasses are available on Backerkit as well as an updated download for the Floral Dragon Print N'Play Standees.
A few backers noted the Clemantis and Vampire Lily Dragons where incorrectly sized, this has since been fixed. An updated version of the PDF will also be published later this week to correct the size of the Succulent Dragon, who should be marked as Large.
We hope you'll all be very excited for our next milestone coming up, Floral Dragonborn!
If you have questions you can contact us at [email protected].
Please note our response times are slower than usual with our current post-holiday volume. We appreciate your continued patience and understanding with us in the meantime.
Cheers,
The Hit Point Press Team
Delayed Charging Cards: Resolved!
3 months ago
– Thu, Dec 12, 2024 at 06:48:09 AM
Hey Backers,
A quick update to let you all know what's going on regarding shipping and locking orders.
First of all, we want to thank you for your patience and support as we work through some of these complications. Any delays we've faced so far have been to provide you with the best rates possible within the limitations of the platform.
We've since corrected some errors, such as removing taxes on digital items, but if you notice any other issues please let us know and we'll work with you to resolve them.
Now that we've addressed those matters however, we will be charging cards tomorrow, Friday December 13th. Rest assured that none of this has impacted the production or schedule for the rest of the campaign.
We would just like to thank you again for supporting The Field Guide to Floral Dragons.
If you have questions you can contact us at [email protected]
Cheers,
The Hit Point Press Team
Mini Update: Improving Shipping and Taxes
4 months ago
– Wed, Dec 04, 2024 at 06:12:03 PM
Hello Backers!
We wanted to let everyone know that we'll be charging cards later this week. We're working with Backerkit to improve some of the tax rules and have noticed a few errors with the shipping rates which we've now resolved.
We want to thank everyone for your patience as we try and get you all the most cost effective way of receiving your pledges.
In case you have questions regarding charging cards or missed our last update here's the FAQ.
FAQ
I only backed for digital content, will I be charged anything?
Nope, You're good to go! You can find all available digital content via your BackerKit account.
I backed for physical rewards during the Kickstarter and did not add any add-ons to my pledge in BackerKit after the KS was over. What will I be charged?
You will be charged only for shipping and any applicable taxes required to get you your rewards. You'll have 48 hours to review those charges and update your payment method if need be. You should not be charged twice for the rewards you paid for directly on Kickstarter; if you were charged something in error, please reach out to [email protected] and we will get that sorted.
Can you charge my card on a different day?
While we aren't able to charge your card on a date you prefer, our system will periodically charge the card on file until a payment goes through. So if your method of payment is declined the first time, our system will automatically attempt to charge you again a few days later.
What will I be charged if I changed my pledge, or selected add-ons to my pledge, in BackerKit after the Kickstarter ended?
When we charge your card, this will be for the cost of add-ons, shipping, and any applicable taxes. You will not be charged a second time for these add-ons. You will have 48 hours to review the shipping and tax charges, and to update your payment method if necessary.
---
As always, if you have any other questions you can contact [email protected]
Cheers,
Hit Point Press team
